Customer service sits at the heart of every organisation. Understanding and delivering to a customer’s requirements is fundamental to the success of every business. Particularly as their expectations are evolving and, in many cases, becoming more demanding. They expect brands to understand their motivations and develop personalised experiences.
Hot off the press – our brand NEW Level 2 customer service practitioner apprenticeship is launching to help individuals with a passion for providing excellent customer service to increase their job prospects and earn a qualification.
In the role of customer service practitioner, the individual would be responsible for providing a high-quality service to customers, directly influencing the customer experience and relationship. It is one of the most significant opportunities to enhance a company’s reputation, build a brand and drive commercial success and growth. Have we got your attention?
What is the Level 2 Customer Service Practitioner Apprenticeship?
The Level 2 Customer Service Practitioner apprenticeship focuses on how this pivotal role can bring the brand to life so that customers have a seamless experience and increase engagement and loyalty. This is also an opportunity to work with and bridge the gap between many teams in the organisation, including marketing, customer services and experience.
What will I learn?
During the programme, we focus on four key areas to help the apprentice learn and test the skills required to be successful in the industry using the latest knowledge from the industry.
- Delivering exceptional customer service and objection handling: we help the apprentices understand how organisations and their customers think, feel and act and the impact this has on business, develop product and service knowledge and deal with conflict by turning the situation into opportunities.
- Enhancing the customer experience and creating a seamless journey: how to create a branded customer service experience; the systems and resources to deliver the experience; and how to seek out the ‘insight’ in customer conversations to inform strategy.
- Digital and social media services and selling: we teach students how to build a personal social media presence, nurture prospects digitally, and use social listening tools to discover potential issues and complaints to overcome.
- Identifying sales opportunities through service online and offline: identifying where relevant conversations are happening, influencing skills, generating a buzz across social media and meeting regulations and legislation.
The varied programme can offer the right individuals a head start in the industry. At the same time, they learn the skills and behaviours required to succeed in a customer service role while building their understanding of how businesses operate. This could be the perfect step for someone looking to enter the industry, eager for a new challenge.
How does the apprenticeship work?
We are here to provide the resources to help you succeed in your apprenticeship and future career. The Level 2 apprenticeship is a 12-month programme complete with an online learning hub where you can access your tutorials and a wealth of other self-paced resources. Each week new content will be released, which you can access on the go, around your schedule. These short reads, interactive modules and case studies allow you to optimise your learning hours throughout the programme.
While you study, we will allocate you a skills coach with regular 1:1 meetings, progress review sessions and additional study materials.
You can also use our ever-growing network of marketers via our global community, weekly podcast (The Places We’ll Go Show), Whatsapp group chat and access to once-in-a-lifetime group mentoring from industry leaders.
Taking the next step
You can learn more about our Level 2 Customer Service Practitioner Apprenticeship here.
If we’ve got you excited, see if our apprenticeship is right for you and your organisation by speaking with our Client Manager, Kirstie for an informal discussion.